This policy explains what personal data we collect through Veltiono, for what purpose, and what your rights are, in accordance with the General Data Protection Regulation (GDPR).
Data controller
The controller of the personal data collected through this site is the Veltiono team.
What data we collect
- Contact details you provide voluntarily: your email and, optionally, your phone number.
- The details you enter into the calculator (property type, area, marital status, income, etc.) and the calculation result.
- Usage statistics via PostHog and Microsoft Clarity (e.g. which steps you completed, heatmaps and session recording), collected only if you consent to analytics cookies.
- Marketing data: cookies and identifiers from Google and Meta (Facebook/Instagram), activated only if you consent to marketing cookies.
Time-on-page measurement (first-party)
We measure, with our own first-party tooling and without linking it directly to your contact details, how long you stay on the results page — no cookies and no transfer to third parties — on the basis of our legitimate interest in improving the service.
Purpose and legal basis
We use your contact details to send you the PDF report or guide, and — with your consent — to connect you with partner categories (see the "Recipients" section below). The legal basis is your consent (Article 6(1)(a) GDPR), which you give before submitting. Anonymous statistics serve to improve the service.
Marketing and advertising
With your consent to marketing cookies, we use Google (Google Ads) and Meta (Meta Pixel) tools to measure the effectiveness of our ads and to show you more relevant ads on Google and Meta (Facebook/Instagram). The legal basis is your consent, which you can withdraw at any time. These tools stay inactive until you consent.
Where the data is stored
Contact details are stored securely on Supabase infrastructure within the European Union. Analytics statistics are handled by PostHog and Microsoft Clarity. To protect our forms from automated abuse we use Cloudflare Turnstile, which processes a technical token and your IP address on the legal basis of our legitimate interest in preventing spam. We do not sell or share your data with third parties for advertising purposes; with your explicit consent, your contact details are shared with the partner categories described below. Emails (e.g. sending the PDF report) are handled via Resend. Your first-party data is stored and processed within the European Union. If you consent to marketing, Google and Meta process data under the EU-US Data Privacy Framework.
Recipients / transfer to partners
With your consent, your contact details are transferred to partner categories (contractors/tradespeople, energy inspectors/engineers for ΠΕΑ certification, banks/financing partners, materials and equipment suppliers) so they can contact you regarding the renovation, financing, or supply. Legal basis: your consent (Article 6(1)(a) GDPR). You may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
Retention period
We keep your contact details for as long as needed to handle your request, and for a maximum of 24 months, unless you ask for them to be deleted sooner.
Your rights
You have the right to access, rectify, erase, restrict, and port your data, as well as the right to object and to withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
Cookies
We use necessary cookies for the site's basic functionality; these are always on. With your consent we also use analytics cookies (PostHog and Microsoft Clarity, including heatmaps and session recording) to understand how the site is used and improve it. You can change or withdraw your consent at any time via the "Cookie settings" link in the footer. With your consent we also use marketing cookies (Google and Meta) to measure and optimize advertising.
Complaints
If you believe the processing of your data infringes the law, you can lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).
Contact
For any request regarding your data, contact us at info@veltiono.gr.